Frequently Asked Questions.
What gemstones are you specialised in?
We specialise in Ceylon natural sapphires, renowned for their exceptional colour, brilliance and quality. Each sapphire is carefully selected to meet our high standards of authenticity and beauty.
Do you sell Australian sapphires?
Yes. We offer natural Australian sapphires, known for their unique character and rich colour tones.
Are your gemstones natural?
Yes. All of our gemstones are natural and genuine. Natural stones may contain inclusions or slight colour variations. These are part of their unique character and not faults.
Are your gemstones heat treated?
Some gemstones may undergo industry accepted treatments, such as heat enhancement to improve colour. If a stone has received any treatment including heat, we will always disclose this clearly at the time of sale.
Do you sell synthetic, lab grown or beryllium treated gemstones?
No. We do not sell synthetic, lab created, lab grown, beryllium treated or diffusion treated gemstones.
What is the difference between natural, treated and synthetic gemstones?
- Natural gemstones – Formed in the earth over millions of years.
- Treated gemstones – Natural stones that have undergone industry accepted enhancements (such as heat) to improve colour or clarity.
- Synthetic, lab created or lab grown gemstones – Man-made in a laboratory and are not naturally formed.
Do your loose gemstones come with certification?
Yes. Almost all of our gemstones are accompanied by certification to confirm their authenticity, quality, and key characteristics
Do you offer loose gemstones on approval?
Yes. For approved trade clients only. Stones provided on approval remain the property of Tusk Gallery during the approval period.
How long is the approval period?
The standard approval period is five (5) business days from delivery, unless otherwise agreed in writing.
Can you hold a gemstone for me?
Yes. We can reserve a gemstone for up to five (5) business days with a deposit. The deposit goes toward your final purchase.
Can I return a loose gemstone?
Yes. Selected loose gemstones may be eligible for return within three (3) business days of delivery, subject to written approval. The gemstone must be unmounted, unaltered and returned with all original documentation.
Can you source a specific gemstone for me?
Yes. We source gemstones through our trusted Australian and international suppliers based on your requested specifications.
Is a deposit required for gemstone sourcing?
Yes. A non-refundable deposit is required to secure or source a gemstone. This deposit is applied toward your final purchase.
Can I return a sourced gemstone?
No. Due to the unique and custom nature of sourced gemstones,all gemstone sourcing transactions are final sale.
Do you create custom jewellery?
Yes. We specialise in bespoke jewellery, individually designed and handcrafted to order.
What is the timeframe to create custom jewellery, engagement, wedding, anniversary, or birthday rings?
We recommend contacting us three to four months before your planned proposal, wedding, anniversary or birthday. Starting early ensures a smooth, considered process without unnecessary time pressure.
This allows time for:
- Selecting the perfect sapphire or other gemstones.
- A personalized design consultation, either with your ideas or with our bespoke design guidance.
- Preparation of a detailed quotation and confirmation of anon-refundable deposit.
- CAD design development and your approval before manufacturing.
- Handcrafting by our jeweller and production updates via your customer account.
- Final photos and videos provided for approval, with minor refinements if needed.
- Final invoiced payment in full prior to collection or delivery.
- Final finishing, comprehensive quality checks and private collection or insured shipping.
Starting early ensures thoughtful design decisions and the highest standard of craftsmanship.
Can I supply my own gemstone(s) or gold?
No. We do not accept client supplied gemstones or metals. All materials are sourced exclusively by Tusk Gallery to ensure quality, integrity and compliance.
Can I return custom jewellery?
No. Custom made jewelleries are final sale and cannot be returned or exchanged, unless the item is faulty or not as described in the final invoice, in accordance with Australian Consumer Law.
What is ready to wear jewellery?
Ready to wear jewellery includes completed pieces that are available for immediate purchase and do not require custom design or modification.
Can I return ready to wear jewellery?
Yes. Eligible ready to wear items may be returned within three (3) business days of delivery or in store collection, provided the item is unworn, unaltered and returned with all original packaging and certification.
What items are not eligible for return?
Returns will not be accepted for:
- Items that have been resized, customised or altered
- Pieces showing signs of wear or damage
- Items returned without original packaging or certification
- Change of mind outside the stated return period
Do you offer collector grade gemstones?
Yes. Rare and collector grade gemstones are available exclusively to registered and approved clients.
Why aren’t collector gemstone prices listed?
Collector stones are available via private enquiry only due to rarity and market sensitivity. Pricing is shared with approved clients.
Do your collector grade gemstones come with certification?
Yes. All of our collector grade gemstones come with a GIA (Gemmological Institute of America) certificate, guaranteeing their provenance, quality, and detailed gemmological characteristics.
Can I reserve a collector gemstone?
Yes. We can reserve a gemstone for up to five (5) business days with a deposit. The deposit goes toward your final purchase.
Can I return a collector grade gemstone?
No. Collector grade gemstones are final sale due to their unique and rare nature. Returns are only accepted if the gemstone is faulty or does not match the description provided in the final invoice, in accordance with Australian Consumer Law.
This policy ensures we can continue to offer exclusive, one-of-a-kind gemstones while maintaining their quality and integrity for all customers.
Are payment plans available all type of gemstones and jewelleries?
Yes. Instalment options may be available for approved clients. All instalments including delivery charges, must be paid in full before the item is released.
When does ownership transfer?
Ownership transfers once full payment has cleared. Risk transfers upon confirmed delivery or in store collection. We recommend arranging personal insurance immediately.
How can I view a gemstone in person?
Gemstones may be viewed in person strictly by appointment for registered customers only at our private showroom located at: Suite 312, Level 3, 227 Collins Street, Melbourne VIC 3000
As we operate by appointment only, we are unable to accommodate walk-ins. To arrange a viewing, please contact Tusk Gallery on 03 8595 9095 or email info@tuskgallery.melbourne to schedule a suitable time.
Do you offer concierge visits?
Yes. Concierge visits may be available for trade registered customers by prior arrangement.
Are my rights protected under Australian Consumer Law?
Yes. Nothing in our policies excludes your rights under Australian Consumer Law. If a product has a major fault or is not as described, remedies will be provided as required by law.