Company Name: Tusk Gallery Pty Ltd
ABN: 49 654299 895
Effective Date: 01/03/2026
1. Introduction
Tusk Gallery Pty Ltd (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Commonwealth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, disclose, store, and protect personal information in connection with our gemstone and jewellery retail and wholesale operations, including in-store sales, online transactions, custom orders, and trade supply.
2. What Is Personal Information?
“Personal information” means information or an opinion about an identified individual or an individual who is reasonably identifiable.
3. What Personal Information We Collect
Depending on your interaction with us, we may collect:
Retail Customers (Gemstones and Jewellery)
- Full name
- Billing and shipping address
- Email address
- Phone number
- Purchase and transaction history
- Custom jewellery design details (where applicable)
- Payment information (processed securely via third-party providers)
Wholesale Customers (Gemstones and Jewellery)
- Contact name
- Business name
- ABN and business registration details
- Business address
- Email and phone number
- Trade references (if applicable)
- Credit application details (if applicable)
- Order and transaction history
High-Value Gemstone or Jewellery Transactions
Where required for fraud prevention, risk management, insurance purposes, or legal compliance, we may collect identification information (such as a driver’s licence or passport details).
Website Users
- IP address
- Device and browser information
- Cookies and website usage data
We only collect personal information that is reasonably necessary for our business activities.
4. How We Collect Personal Information
We collect personal information:
- When you purchase gemstones or jewellery from us
- When you place a custom jewellery order
- When you voluntarily provide your birthday for loyalty programs or promotional offers
- When you apply for a wholesale account
- When you complete a credit application
- When you contact us
- When you subscribe to marketing communications
- Through our website via cookies and analytics tools
- From payment processors and service providers
- From publicly available business registers (e.g., ABN lookup for wholesale verification)
5. Why We Collect and Use Personal Information
We collect and use personal information for the following purposes:
- To process retail and wholesale gemstone and jewellery orders
- To verify wholesale eligibility and trade credentials
- To deliver products and arrange insured shipping for high-value items
- To process payments securely
- To issue invoices and account statements
- To prevent fraud and manage business risk
- To maintain warranty records and provide product servicing
- To comply with taxation, consumer protection and other legal obligations
- To respond to enquiries and provide customer support
- To improve our products, services and customer experience
- To send marketing communications where you have provided consent
- To send birthday or anniversary promotions, special offers or loyalty rewards where you have chosen to provide your date of birth
Providing your date of birth is voluntary. If you choose not to provide it, you will still be able to purchase from us.
We will not use your personal information for purposes unrelated to our gemstone and jewellery business without your consent, unless required by law.
6. Direct Marketing
We may send promotional emails or updates about gemstones, jewellery collections, wholesale offers, events, birthday promotions or industry updates where you have consented to receive them.
You may opt out at any time by:
- Clicking the unsubscribe link in marketing emails; or
- Contacting us using the details below.
We will promptly honour all unsubscribe requests.
7. Disclosure of Personal Information
We may disclose personal information to:
- Payment processors
- Courier and freight companies (including insured shipping providers)
- IT and website service providers
- Cloud storage providers
- Marketing platforms
- Accountants, auditors and legal advisors
- Government authorities where required by law
We do not sell or rent personal information to third parties.
8. Overseas Disclosure
Some third-party providers (such as payment gateways, emaila marketing services, cloud storage, or analytics providers) may store or process data overseas, including in countries such as the United States.
Where personal information is disclosed overseas, we take reasonable steps to ensure it is handled in accordance with Australian privacy laws.
9. Data Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Measures include:
- Secure servers and encrypted transactions (SSL)
- Secure payment gateways
- Restricted staff access
- Password protection and cybersecurity safeguards
- Secure storage of identification documents for high-value gemstone and jewellery transactions
10. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.
For example:
- Transaction and tax records are generally retained for at least 7 years
- Marketing records (including birthday information) are retained until you unsubscribe or request deletion
- Wholesale account information is reviewed periodically
- Identification documents collected for high-value transactions are securely destroyed when no longer required
When personal information is no longer required, we securely destroy or de-identify it.
11. Notifiable Data Breaches
If we experience a data breach that is likely to result in serious harm, we will:
- Investigate the breach promptly
- Take steps to contain and remediate it
- Notify affected individuals where required
- Notify the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breaches Scheme
12. Access and Correction
You may request access to the personal information we hold about you and request corrections if it is inaccurate, incomplete or out of date.
Requests should be made in writing using the contact details below. We will respond within a reasonable timeframe.
13. Cookies and Website Analytics
Our website may use cookies and analytics tools (such as Google Analytics) to:
- Understand website traffic
- Improve user experience
- Personalise content
You may disable cookies in your browser settings; however, some website features may not function properly.
14. Children’s Privacy
We do not knowingly collect personal information from individuals under 18 years of age.
15. Complaints
If you believe we have breached the Australian Privacy Principles, you may contact us using the details below.
We will investigate your complaint and respond within a reasonable timeframe.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
Website: https://www.oaic.gov.au
Phone: 1300 363 992
16. Contact Us
If you have any questions about this Privacy Policy or your personal information, please contact:
Tusk Gallery Pty Ltd
Email: info@tuskgallery.melbourne
Phone: 03 8595 9095
Address: Suite 312, 227 Collins Street, Melbourne VIC 3000, Australia
17. Changes to This Policy
We may update this Privacy Policy from time to time. The current version will always be available on our website.